Question 1

PRIVACY POLICY

Accepted Answer

Last updated on September 22, 2020.

Perfect Apps Inc. ("Perfect Apps", "we", "us" or "our", as appropriate) respects an individual's privacy and will only collect, use or disclose your personally identifiable information (personal information) in accordance with its Privacy Policy. We recognize every individual's right to privacy and acknowledge our obligation to preserve the confidentiality of personal information. This Privacy Policy governs the collection, use, storage and disclosure of the personal information of the users ("User(s)" or "you") of our website https://PerfectApps.io ("Website"), products, and services, including our applications available on the Shopify platform https://apps.shopify.com/partners/PerfectApps ("Apps"). Perfect Apps is responsible for how we collect, handle, and use this information.

Perfect Apps reserves the right to update its Privacy Policy at any time and such modifications shall be effective immediately, unless otherwise stated.

Please note that this Privacy Policy constitutes an integral part of the terms and conditions of use of our Website, in addition to any terms and conditions specific to the use of our Apps, as applicable.

PERSONAL INFORMATION COLLECTION AND CONSENT

Q: PRIVACY POLICY

Last updated on September 22, 2020. Perfect Apps Inc. ("Perfect Apps", "we", "us" or "our", as appropriate) respects an individual's privacy and will only collect, use or disclose your personally identifiable information (personal information) in accordance with its Privacy Policy. We recognize every individual's right to privacy and acknowledge our obligation to preserve the confidentiality of personal information. This Privacy Policy governs the collection, use, storage and disclosure of the personal information of the users ("User(s)" or "you") of our website https://PerfectApps.io ("Website"), products, and services, including our applications available on the Shopify platform <a href="https://apps.shopify.com/partners/PerfectApps">https://apps.shopify.com/partners/PerfectApps</a> ("Apps"). Perfect Apps is responsible for how we collect, handle, and use this information. Perfect Apps reserves the right to update its Privacy Policy at any time and such modifications shall be effective immediately, unless otherwise stated. Please note that this Privacy Policy constitutes an integral part of the terms and conditions of use of our Website, in addition to any terms and conditions specific to the use of our Apps, as applicable. <h1 id="personalinformationcollectionandconsent">PERSONAL INFORMATION COLLECTION AND CONSENT</h1> Perfect Apps may collect personal information that can identify you when you (i) access our Website, (ii) download and subscribe to our Apps, (iii) order or request information about our Apps or our services. The

Q: What is Smart Preloading and how to set up

<h3 id="iwhatissmartpreloading">I. What is Smart Preloading</h3> Smart Preloading is a technique called Predictive Preloading also. By consuming data from google analytics, we analyze this mathematical data to predict the user's behavior and dynamically create a predictive model that can be used to smartly prefetch only what the user is likely to need. For instance, it predicts the most likely page a user is going to visit next on a site or which link is most likely to be clicked, so simply the app prefetch resources only when they are likely to be needed, and deliver the page instantly to users without waiting time. From that, it increase users' happiness when they experience shopping on your site. For example: We suppose that we have a website with three pages - home, policy, and contacts. Also, we suppose that from Google Analytics we know that there's 90% chance the user to visit the policy page from the home page and only 10% chance to go to the contacts page. In this case, while the user is in the home page we can download/prefetch all the resources from the policy page so that the user's subsequent navigation could be as quick as possible. This technique is known as prefetching. When we're performing prefetching based on a prediction for the user's behavior we're applying predictive prefetching. Based on Google Analytics report, it will select which pages on your site are very likely the user clicks or hovers to preload, so there might be some small resources/ pages on the

Perfect Apps may collect personal information that can identify you when you (i) access our Website, (ii) download and subscribe to our Apps, (iii) order or request information about our Apps or our services. The

Question 2

What is Smart Preloading and how to set up

Accepted Answer

I. What is Smart Preloading

Smart Preloading is a technique called Predictive Preloading also. By consuming data from google analytics, we analyze this mathematical data to predict the user's behavior and dynamically create a predictive model that can be used to smartly prefetch only what the user is likely to need. For instance, it predicts the most likely page a user is going to visit next on a site or which link is most likely to be clicked, so simply the app prefetch resources only when they are likely to be needed, and deliver the page instantly to users without waiting time. From that, it increase users' happiness when they experience shopping on your site.

For example: We suppose that we have a website with three pages - home, policy, and contacts. Also, we suppose that from Google Analytics we know that there's 90% chance the user to visit the policy page from the home page and only 10% chance to go to the contacts page. In this case, while the user is in the home page we can download/prefetch all the resources from the policy page so that the user's subsequent navigation could be as quick as possible. This technique is known as prefetching. When we're performing prefetching based on a prediction for the user's behavior we're applying predictive prefetching.

Based on Google Analytics report, it will select which pages on your site are very likely the user clicks or hovers to preload, so there might be some small resources/ pages on the

Question 3

What is Actual Speed?

Accepted Answer

I. What is Actual Speed

Simply, Actual Speed is how fast your pages load in reality.

As you can know several factors could impact your online store speed, including the following:

Apps
Third-party libraries and services
Analytic libraries
Theme code
The number and size of images and videos

With Swift, we help you optimize theme code and minimum the file size of images in a remarkable way. Through advanced technique such as Lazy load image, Minify CSS files, Extract Critical CSS, Preload web fonts, Minify Javascript files to optimize your theme as well as using Smart Lossy Compression to optimize images on your store so that decrease the file size of images considerably, from that boost your store Actual Speed.

For more detail about how Swift optimize images and theme to boost your Actual Speed, please check here.

II. Which features and price available in Actual Speed

Premium plan with the price is $19/month with highlighted features below:

Compress image (free 1,000 images per month)
Image Smart Lossy Compression
Lazyload image
Minify CSS and Javascript
Critical CSS
Preload fonts
Automatic optimizations
24/7 Technical Support

Hope this helps you much.

To get more useful information about features and pricing plans available in Swift, please visit [our article](https://help.perfectapps.io/en/article/which-p

Question 4

How to remove all Swift codes out of your store

Accepted Answer

A. When you optimize images and/or optimize theme, if something unexpected occur in your live theme, no worries, please contact our CS team for help or:

Click on “I have trouble with theme” then click on “Remove Code” button in the popup to remove all our codes that applied into your live store.

B. In case you want to uninstall our app and remove all our codes out of your store:

Firstly, please go to Shopify admin > Online store > Themes > Action > Edit code

Layout section > find theme.liquid file > Ctrl + F > enter "core" to find and clear this code line {% include 'swift_core' %}

Enter "swift" in Search bar > Snippets > find swift_core.liquid file > Delete this file

Please check your plan and do these steps to remove all codes completely.

Actual Speed: you need to click on “Remove code” as the instruction above to remove entire Actual Speed code before uninstalling.
Perceived Speed: Simply all codes in Perceived Speed will

Question 5

How to get notification?

Accepted Answer

1. From store owner

There are two ways to get notification

You can turn on the option "Desktop Notification" to get notification pushed on desktop. Once there's a message coming to your store, there will be a notification pushed on your window to notify you about the chat.

_Note: _this option can only work when you allow notification on your browser:

In case you are not logged in to the app and there's a new message but hasn't been replied within 15 minutes, the app will send an notification to store owner's email address like this:

2. From customer`s side

Your customers will get notification on bubble chat.

Should you need further support, please feel free to contact us via live chat or email us at support@perfectapps.io

Question 6

How to set up Chat Widget for your store?

Accepted Answer

Here are steps to design how your chat widget will look like and work:

Go to Settings > Chat Widget

Content
Customize status label, avatar, chat widget label and widget appearance.

Appearance
Change your chat widget with style, primary, text color, and CSS custom

Display&Sound
Position your chat, and hide your chat if necessary.

NOTE In case, you want reset to default settings, please click on the reset button

Should you need further support, please feel free to contact us via live chat or email us at support@perfectapps.io

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