The answer is yes. Once you get a message from your visitor but you have not replied for 15 minutes, Chatalyst will automatically send you a notification the email of store owner. You can check the message in your mail box and go to the app to reply your customer.

The screenshot below is an example of notify message in email:



Hope you enjoy this function

Should you need any further assistance, please feel free to contact us via live chat or email support@perfectapps.io
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