There are two types of "assign chat" as following:

1. Chat is on "Your chats" box

Click on your profile picture, and choose your colleague`s name who is assigned.



2. Chat is on "Unassigned" box

Click on the "plus" icon, and choose the one who will take chat.



Should you need further support, please feel free to contact us via live chat or email us at support@perfectapps.io
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