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Chatalyst
Powerful live chat solution, improve conversion and boost sales
How to set up Chat Widget for your store?
How to use Chat Widget in settings, label, avatar, widget appearance, move, position, hide, style
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How can I know visitor`s behavior on chat?
How can I know visitor`s behavior on chat, behavior
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Get to know Online Visitors
Online Visitors
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Can I sync Shopify customer info to Chatalyst?
sync Shopify customer info to Chatalyst
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How can I manage my chat?
There are FOUR main sections in chat including: 1. Your Chat Your active chat will be in this box. 2. Unassigned Unknown chat or chat that has not been assigned. 3. Assigned To Others Chat that has been assigned to your staffs  Auto-
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What does it mean with Active, Offline and Idle status from visitors?
Active and Idle status from visitor
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How to get notification?
How to get notification
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Can I paste image directly on my chat?
Can I paste image directly on chat?
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Can I copy and remove message?
Can I copy and remove message
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Is it possible to attach image on my quick response?
Is it possible to attach image on my quick response
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How can I manage/create quick response?
How can I manage/create quick response
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How to close, pin or assign your chat?
Mark your chat as Done, Leave chat, Pin or Unpin, Take note, Assign chat
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How to create discount message?
How to create discount message
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How to assign chat to your colleague?
How to assign chat to your colleague with Chatalyst
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How to create/group your visitors with triggers?
How to creat, group, customize your visitors with triggers?
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Can I create customer information for unknown chat?
Absolutely yes. Especially this function seems to be an EXCLUSIVE FUNCTION that you have never seen in any app on Shopify store. To be specific, this function helps you NOT ONLY directly create customer information on Chatalyst, BUT ALSO the customer information will be automatically synced to "Customers" section on Shopify as well. To create customer information, you should type their information including name, email or phone number. ![](https://storage.crisp.chat/users/helpdesk/we
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What will happen after 7 trial days?
What will happen after 14-day trial?
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How to manage Operator seats?
How to use Operators in setting, store owner, staff, account
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How to use Auto assign chat?
How to use Auto assign chat?
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What plans is Chatalyst offering?
Which plans Chatalyst is offering?, trial
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How to set up Frequently asked question?
How to set up Frequently asked question?
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Get to know Report on Chatalyst?
Through Report section, it will show statistic data record including: Total visit: the total number of visitors Chat start by staff: chat was proactively chatted by staff Chat start by visitor: chat was started by visitors randomly Conversation rate: the percentage of visitors who take a desired action. Should you need further support, please feel free to contact us via live chat or email
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How to manage store owner account and store time zone?
You can manage your profile information, including: email, name, password, and your store time zone by going to "Your account" section as below: Here, you can adjust your information and working zone then click "Save" button All done! Hope you enjoy. Should you need any further assistance, please feel free to conta
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Can I receive notification through email when I have new message?
The answer is yes. Once you get a message from your visitor but you have not replied for 15 minutes, Chatalyst will automatically send you a notification the email of store owner. You can check the message in your mail box and go to the app to reply your customer. The screenshot below is an example of notify message in email: Hope you enjoy this function Should you need any further assistance, please fee
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