Perfect Apps | Help Center

• English
• Japanese

Go to website

• How to set up Chat Widget for your store?

  How to use Chat Widget in settings, label, avatar, widget appearance, move, position, hide, styleVery popular

• How to get notification?

  How to get notificationPopular

• How can I know visitor`s behavior on chat?

  How can I know visitor`s behavior on chat, behaviorPopular

• How can I manage my chat?

  There are FOUR main sections in chat including: 1. Your Chat Your active chat will be in this box. 2. Unassigned Unknown chat or chat that has not been assigned. 3. Assigned To Others Chat that has been assigned to your staffs ![](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef00Some readers

• Get to know Online Visitors

  Online VisitorsSome readers

• Can I sync Shopify customer info to Chatalyst?

  sync Shopify customer info to ChatalystSome readers

• Introducing Chatalyst Free plan and new sticker pack

  We can’t wait to tell you the big news that starting from March 25, Chatalyst will officially **replace the All-in-one plan with the Free plan **for all users. This means you can now experience all brilliant features at zero cost! Why we make it Free? The primary goal of this change is to make it effortless for everyone to connect with your customers. Being a customer support sofSome readers

• How to display Chat Widget on store?

  How to display Chat Widget on storeSome readers

• How to set up Frequently asked question?

  How to set up Frequently asked question?Some readers

• How to use chat composer?

  How to use chat composer, Operators` notes, Send a file, Send an emoji, Create a discount code, Send a quick responseSome readers

• How to create/group your visitors with triggers?

  How to creat, group, customize your visitors with triggers?Some readers

• What does it mean with Active, Offline and Idle status from visitors?

  Active and Idle status from visitorFew readers

• How can I manage/create quick response?

  How can I manage/create quick responseFew readers

• How to manage Operator seats?

  How to use Operators in setting, store owner, staff, accountFew readers

• Can I receive notification through email when I have new message?

  The answer is yes. Once you're not logged into the app and there's message un-replied within 15 minutes, Chatalyst will automatically send you a notification to the email of store owner. You can check the message in your mail box and go to the app to reply your customer. The screenshot below is an example of notify message in email: Hope you enjoy this function Should you need any further assistance, pleFew readers

• Can I paste image directly on my chat?

  Can I paste image directly on chat?Few readers

• Is it possible to attach image on my quick response?

  Is it possible to attach image on my quick responseFew readers

• How to create discount message?

  How to create discount messageFew readers

• Can I copy and remove message?

  Can I copy and remove messageFew readers

• Get to know settings on chat?

  Get to know settings on chat, chat widget, operator, appearanceFew readers

• What plans is Chatalyst offering?

  Which plans Chatalyst is offering?, trialFew readers

• Can I create customer information for unknown chat?

  Absolutely yes. Especially this function seems to be an EXCLUSIVE FUNCTION that you have never seen in any app on Shopify store. To be specific, this function helps you NOT ONLY directly create customer information on Chatalyst, BUT ALSO the customer information will be automatically synced to "Customers" section on Shopify as well. To create customer information, you should type their information including name, email or phone number. ![](https://storage.crisp.chat/users/helpdesk/weFew readers

• How to set your account on Chatalyst?

  How to set your account?Few readers

• How to close, pin or assign your chat?

  Mark your chat as Done, Leave chat, Pin or Unpin, Take note, Assign chatFew readers

• How to assign chat to your colleague?

  How to assign chat to your colleague with ChatalystFew readers

• Is Free plan available on Chatalyst?

  Yes, we are offering Free plan only. There are a lot of out standing functions as following: Group chats by status Assign chat to staff Tracking real-time visitor behaviors [Mapping Shopify customers](https://help.perfectapps.io/en/articFew readers

• How to manage profile account and store time zone?

  You can manage your profile information, including: email, name, password, and your store time zone by going to "Your account" section as below: Here, you can adjust your information and working zone then click "Save" button _Note: the avatar here is your profile avatar, it will appear when the chat assigned to youFew readers

• Get to know Report on Chatalyst?

  Through Report section, it will show statistic data record including: Total visit: the total number of visitors Chat start by staff: chat was proactively chatted by staff Chat start by visitor: chat was started by visitors randomly Conversation rate: the percentage of visitors who take a desired action. Should you need further support, please feel free to contact us via live chat or emailFew readers

• Can I have a mobile app to response to our customer?

  Having a mobile app supporting to reply your customers anywhere at anytime is a useful function. However, our Chatalyst app does not have that function at the moment. Our Dev is still researching and hopefully we can include that function in the nearest releases. Sorry for this inconvenience. Should you need any further assistance, please kindly contact us via live chat or email us at support@perfectapps.ioFew readers